SHIPPING

Ella Home Essentials offers FREE shipping WITHIN New Zealand for a limited time. Simply use Discount Code FreeShippingNZ upon checkout to qualify.

Customers from Australia can choose from the affordable and reliable shipping options on checkout page. Please send us a message should you require more than 2 units so we can send a customised international shipping rate.

Kindly note that provided shipping schedules are just estimates and may vary per order due to many variables involved with the shipping company and Customs Department of destination country.

Our Team checks your package carefully to make sure they are in good order and we hope you'll enjoy your purchase as much as we enjoyed preparing your cleaning kit(s). Our products are all imported from the USA and there are instances that the fragile original manufacturers packaging are slightly damaged due to shipping handling issues. With this, kindly note that you might receive repackaged kits (different from the advertised photos) or resealed original manufacturer's packaging. Please be assured that all internal contents are exactly as what you should receive to enjoy the effectiveness and convenience of the kits.

Should you receive your cleaning kit(s) with damages that will consequentially cause the product to not perform its main purpose, please let us know within 14 days upon receiving the parcel. Kindly note that all costs associated with returning the product(s) are your responsibility. If your products are post stamped outside the 14 day return window, we reserve the right to refuse the return or offer you store credit which can be used across multiple orders.

Need us to ship outside New Zealand and Australia? Just drop us a message and we will make it happen.